Returns Policy
Refund policy
When you buy something from us, we really hope that you are 100% satisfied however, should you change your mind we are happy to accept returns or exchanges on items that are in original condition, have not been opened or used, within 14 days from the date of delivery of an item. All items will be reviewed individually upon return.
Please make sure to include a copy of your purchase receipt to make processing your refund easier.
To start a return, please contact us at support@supremecbd.uk, then once your return has been accepted, we’ll send you a return returns note, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns Via Post
Once you have contacted us at support@supremecbd.uk and your return request has been accepted, you will receive a returns note from us.. Please complete the “returns section” on and detail each item, quantity, and why you are returning the item(s) to us. Place this form in your parcel, along with your products. Make sure to remove or cover the original shipping label if using the original packaging to send something back.
We recommend you use a secure or trackable method of postage. All returns and exchanges should be sent to the following address:
Supreme CBD, Business First - Liverpool Business Centre, 25 Goodlass Road, Liverpool, L24 9JH.
The products and their condition remain your responsibility until we receive them. Once we receive your package you will be sent a confirmation email, and the refund process will commence.
The products you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning and obtain proof of postage. We at Supreme CBD cannot be held responsible for any items returned in error.
If your refund is accepted, we will refund the price you paid for your item back to your original payment method. If we receive a returned item in an unsuitable condition, the refund will become void, and the item(s) will be returned to you. Kindly note that unless you are returning a faulty item, our delivery charges are non-refundable, and Supreme CBD is not responsible for delivery fees or lost returns.
If you are unsure of the process or simply want to know more about our returns and exchange policy then please feel free to contact us at support@supremecbd.uk
Faulty Items
Please inspect your order upon reception and contact us immediately should the item be defective, damaged or is not the item you originally ordered, so that we can evaluate and resolve the issue as soon as possible for you.
Faulty items can be returned at any time, and will be refunded in full, including delivery fees for sending the item to you, as well as the cost incurred by you in returning the item to us.
Should you receive a faulty product please contact us at support@supremecbd.uk, make sure to include your Order Reference Number and the nature of the fault. Please ensure you return the faulty item to us as soon as possible.
Exchanges
If you would like to exchange your item for a different type, strength, or size, please return your unwanted (unopened) item first and only then place a new order.
Processing Your Refund
If you return an item for any other reason, we will examine the item and will notify you of your refund within a reasonable period of time. Whilst we endeavour to process your refund as soon as possible most returns will be processed within approximately 5 to 10 working days. Your refund will be credited back to your original method of payment.
Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Kindly note, that we are unable to process refunds to expired bank cards. In this case, we will issue the amount to be refunded as an online store credit. Our delivery charges are non-refundable, andSupreme CBD is not responsible for delivery charges or lost returns.
Faulty items will be refunded in full, including delivery fees for sending the item to you, as well as the cost incurred by you in returning the item to us.
We will keep in touch with you during the process and send you an email once your refund has been completed.
Ordering outside the UK
For any customers who are buying CBD outside of the United Kingdom, please firstly check the various laws on CBD being shipped to your location. We take no responsibility for any orders seized due to CBD being prohibited in destinations that state this clearly on their government websites. We will not offer partial or full refunds and will not replace items if seized at the border.
If a parcel is returned to our unit due to regulations within your specific region, a full refund on the product will be provided but postage costs will remain deducted. In the circumstance that you miss your overseas delivery and it gets returned, a full product refund minus the cost of postage will be issued.