Returns Policy

Refund policy

When you buy something from us, we really  hope that you are 100% satisfied however, should you change your mind we are happy to accept returns or exchanges on items that are in original condition, have not been opened or used, within 14  days from the date of delivery of an item. All items will be reviewed individually upon return.  Please see the details below and follow the process outlined. 

Faulty/Damaged items 

We are committed to ensuring that you receive high-quality products. If you encounter any issues with your purchase, please review our returns policy to understand the process for handling faulty or damaged items. #

1. Return Policy

Parcel Check: Upon receiving your parcel, please inspect it for any potential damage, faults or discrepancies within 14 days of delivery 2. Reporting Faulty/Damaged Items

Contact Us: Email our team at customersupport@supremecbd.uk with your order number or delivery address along with the details of the fault and an image of the product(s) to log the issue.

Return Arrangement: After receiving your email, we will arrange for the return of the faulty or damaged item.

Inspection Period: Any returned items need to be checked within 10 days of arrival

I hope you understand that we need to ensure all products meet the returns reason before issuing a replacement, alternative or refund.

Replacement Process

Replacement: Once the item has been received and checked by our team, your replacement will be sent. • Alternative Products: If an exact replacement is not suitable, we will consider providing another product of the same value.

Additional Information

Ensure the item is securely packaged for the return to prevent any damage during transit.

Retain proof of postage until your return has been processed and you have received your replacement or alternative product.

Please ensure when you pack your parcel to be returned that you include your returns note (link), if you do not have a printer not to worry you can write this down on paper and insert. Without the details in your parcel, we will not be able to recognise this is your parcel to get you your replacement.

We do ensure this is done as quickly as possible.

Unsuitable/Unwanted Items 

We understand that sometimes a product may not meet your expectations.Please review our policy for returning unwanted items to ensure a smooth process.

Return Policy

Return Window: Customers need to return the parcel within 14 days of receiving it.

Original Condition: Items must be in their original condition, unopened, and unused.

Reporting Unwanted Items

Inspection Period: Unwanted items need to be checked within 10 days of arrival.

Contact Us: Email our team at customersupport@supremecbd.uk with details of the item(s) you want to return and the reason for the return.

Support and Advice: If needed, our team can offer support and advice on the best use of the product to help you get the most benefits, based on other customers' experiences.

Return Process

Customer Responsibility: If you no longer want the product, you can return it to us at your own expense.

Proof of Postage: We recommend returning the item with proof of postage so you can track your return. Supreme CBD cannot be held responsible for any items returned in error.

Replacement, Exchange, or Refund

Replacement Issuance: Once the item has been collected and inspected, your replacement will be sent without any additional delivery charges.

Alternative Products: If an exact replacement is not suitable, we will consider providing another product of the same value with free delivery.

Refund Option: If neither a replacement nor an alternative product is suitable, we can offer a refund.

Inspection Process: The parcel needs to be checked upon receipt and go through inspection with our team. If the return reason is validated, the replacement or refund will be issued within 10 days.

Delivery Fee
Non-Refundable: Please note that the original delivery fee will not be refunded for any unwanted or unsuitable products.