Due to the nature of our products, we do not offer refunds or exchanges on unwanted satisfactory products. In the event that you change your mind or prefer an alternative product, we, on this occasion, will not honour a refund or exchange. If you are unsure of what product is best suited to you, please email our advice line firstname.lastname@example.org, our team will be happy to offer assistance.
If your product is not to a satisfactory standard and you feel the product appears to be faulty we will arrange a collection at our cost and carry out a company inspection, and an internal lab test will be carried out. In the event of your goods being faulty, we will arrange a full refund or replacement.
If your order is lost or damaged, please contact our customer service team at email@example.com at your earliest convenience. Please note you must alert our team within five days of not receiving your goods. Our team will then take the correct steps in liaising with our courier team to ensure your item is replaced and delivered to a satisfactory standard. In the event of your parcel being lost during transit or delivered to the wrong address, investigations are raised with our courier service. Investigations are a company protocol that is required to be followed through to completion. Please be aware investigations from our courier team can take up to 3 weeks to receive an outcome.
Please be assured we accept full responsibility if your order is damaged on our behalf or lost in transit and follow the Consumer Rights Act 2015 right to repair or replacement.