Refund and exchanges
Due to the nature of our products, we do not offer refunds or exchanges on unwanted satisfactory products. In the event that you change your mind or prefer an alternative product, we, on this occasion, will not honour a refund or exchange. If you are unsure of what product is best suited to you, please email our advice line email@example.com, our team will be happy to offer assistance.
If your product is not to a satisfactory standard and you feel the product appears to be faulty we will arrange a collection at our cost and carry out a company inspection, and an internal lab test will be carried out. In the event of your goods being faulty, we will arrange a full refund or replacement.
Please note that DPD now only attempt delivery once before taking the parcel to a secure DPD drop-off location. If there is no contact number attached to the delivery, the parcel will be sent back to Supreme CBD and you will have to pay a re-delivery fee. Track and monitor your DPD parcel with the DPD app, available on the Apple App and Google Play store.
Damaged or lost items
If your order is lost or damaged, please contact our customer service team at firstname.lastname@example.org at your earliest convenience. Please note you must alert our team within five days of not receiving your goods. Our team will then take the correct steps in liaising with our courier team to ensure your item is replaced and delivered to a satisfactory standard. In the event of your parcel being lost during transit or delivered to the wrong address, investigations are raised with our courier service. Investigations are a company protocol that is required to be followed through to completion. Please be aware investigations from our courier team can take up to 3 weeks to receive an outcome.
Please be assured we accept full responsibility if your order is damaged on our behalf or lost in transit and follow the Consumer Rights Act 2015 right to repair or replacement.
Ordering outside the UK
For any customers who are buying CBD outside of the United Kingdom, please firstly check the various laws on CBD being shipped to your location. We take no responsibility for any orders seized due to CBD being prohibited in destinations that state this clearly on their government websites. We will not offer partial or full refunds and will not replace items if seized at the border. If a parcel is returned to our unit due to regulations within your specific region, a full refund on the product will be provided but postage costs will remain deducted. In the circumstance that you miss your overseas delivery and it gets returned, a full product refund minus the cost of postage will be issued.